FAQs

FAQs: IRA Institute Online

Q: What are the system requirements for IRA Institute Online?
IRA Institute Online uses the Cornerstone LMS platform administered by the American Bankers Association (ABA).

Q: How many hours on average does an attendee spend working on the readings and assignments?
Attendees will spend an average of 15 to 20 hours per week reading and working on assignments. Some weeks are less demanding and may require less time. The last week is a review.

Q: Do attendees have to be online at any certain time of day or certain day of the week?
No. For weekly assignments, attendees are not required to be logged in at any certain time or day of the week. Attendees must complete the weekly assignments by Sunday of the following week—giving nine days to complete each assignment. Attendees can work on the course any time of day or night, any day of the week, and from any computer. Live webinars will be scheduled every three weeks to review previous week’s assignments. Attendees will have an opportunity to ask instructors questions and interact with fellow attendees to better prepare for the final exam. Dates and times will be included as part of the course schedule. Webinars will be scheduled for 90 minutes but may vary on actual length due to class participation; attendance is highly encouraged.

Q: Where are the reading materials located?
All reading materials are located within the Cornerstone platform, which is the platform used to host IRA Institute Online. The reading materials are printable and are available for the entire 12 weeks.

Q: Are there discussion boards that attendees must take part in?
Yes. Attendees are required to post brief answers to discussion board questions on a weekly basis.

Q: When should I register?
We suggest registering at least two weeks before the start of the course. There are limited spots available so it’s best to register early.

Q: How do I take the exam after IRA Institute Online?
Certified IRA Professional (CIP) Exam – After registering for the CIP exam, you will choose a date to take the exam and a proctor will need to be selected at your office (a manager, supervisor, or an HR department employee can proctor). Ascensus will then send the exam access information to the agreed upon proctor by the date that you selected to take the exam. The exam is a 150 multiple-choice online exam that must be completed in 3 hours.

Certified IRA Services Professional (CISP) Exam – You will need to apply directly to the ABA to take the exam. Refer to the application due dates and submit your application online at aba.com/CISP Exam. The CISP exam is an electronic exam and candidates can choose their exam date, time, and location at a national test center, known as Castle Testing Centers, within a defined date range. For additional CISP exam information, visit the ABA website at aba.com/CISP.

Q: What type of support is there if I have questions?
If you have questions during the course regarding navigating the site, resource materials, or assignments, the coaches are available by email to assist you. If you have questions regarding system requirements or issues with the Cornerstone platform, you should contact ABA.

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FAQs: IRA University

Q: When will I receive my login information?
You will receive your IRA University login approximately three business days prior to the kickoff webinar. If you have not received your login 48 hours prior to the kickoff webinar, please contact us at education@ascensus.com as your financial organization’s security settings may have blocked our system-generated email.

Q: What happens if I miss one of the weekly webinars?
Weekly participation on Wednesdays at 1:00 p.m. CT is recommended. However, sessions will be recorded and will be available to you while attending IRA University.

Q: Is there multiple attendee pricing available?
If five or more attendees from your financial organization are registering, contact us for discounted pricing.

Q: When do I take the exam?
You have 90 days upon conclusion of IRA University to take the exam. If you are unable to complete the exam within 90 days, you will need to repurchase the exam at $299.

Q: What topics are covered on the exam?
Review the Certification Exam Guidelines for details.

Q: Does the $1,199 registration fee include the cost of the exam?
Yes.

Q: If I do not pass the exam, is there a charge to retake the exam?
If you do not receive an 80 percent or greater on both parts of the exam, you are eligible to retake the exam 30 days from the date of the original exam date. The exam retake fee is $299.

Q: Once I have earned the certification, am I required to earn CE credits to maintain the certification?
Yes. After earning the CIS designation, the next step is to maintain your certification by completing 24 continuing education (CE) credits within the three-year certification period and attend an event. Click here to learn more.

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FAQs: HSA University

Q: What happens if I miss one of the weekly webinars?
Weekly participation on Thursdays at 2:00 p.m. CT is recommended. However, sessions will be recorded and will be available to you while attending HSA University.

Q: Is there multiple attendee pricing available?
If five or more attendees from your financial organization are registering, contact us for discounted pricing.

Q: When do I take the exam?
You have 90 days upon conclusion of HSA University to take the exam. If you are unable to complete the exam within 90 days, you will need to repurchase the exam at $299.

Q: Does the $899 registration fee include the cost of the exam?
Yes.

Q: Is there a charge to retake the exam?
If you do not receive an 80 percent or greater on the exam, you are eligible to retake the exam 30 days from the date of the original exam date. The exam retake fee is $299.

Q: Once I have earned the certification, am I required to earn CE credits to maintain the certification?
Yes. After earning the CHSP designation, the next step is to maintain your certification by completing six continuing education (CE) credits within the three-year certification period. To maintain your designation, Ascensus HSA seminars, HSA webinars, HSA courses at Ascend, and HSA eLearning courses are approved for CHSP continuing education credits. View the CE Credit Chart on our Continuing Education Information page for details.

Q: Are there any other fees associated with earning/maintaining the CHSP certification.
To earn the certification, the $899 HSA University registration fee includes the exam fee. No additional fees are required to earn the certification. Click here to learn how to maintain the CHSP.

Upon meeting the CE requirements to maintain the certification, a renewal fee of $125 is assessed at the end of the three-year certification period.

Q: What is the CHSP exam process?
After completing HSA University or the Virtual Compliance and Education Summit, you will receive your exam login information. You have 90 days following the completion of training to complete the exam. More details regarding the exam will be emailed upon registration or at the conclusion of your training. A passing score is 80 percent or greater. If a passing score is not achieved, you will be eligible to retake the exam 30 days from the date of the original exam date for a fee of $299.

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FAQs: Ascend

Q: Is there a course list to help me choose which classes to attend?
The Ascend conference guide lists all the courses offered with descriptions to help you in your course selection process.

Q: After choosing my course schedule at registration, can I switch my classes once I get to Ascend?
Yes. You may adjust your schedule at any time on-site.

Q: What time does Ascend end?
The Ascend general courses end at 12:15 p.m. on Wednesday. The optional CIS II exam prep workshop ends at 4:00 p.m. on Wednesday.

Q: Is lunch provided for attendees registered for the CIS II exam prep workshop?
Yes. Lunch will be provided on Wednesday for attendees who are registered for the workshop.

Q: Is the CIS II exam prep certification workshop required?
The CIS II exam prep workshop is optional.

Q: Is the CIS II exam prep workshop included in the price of Ascend?
A $299 exam fee applies to the CIS II exam. Printed study material is also provided for the certification workshop.

Q: What courses should I take to prepare for the CIS II exam prep on Wednesday?
Recommended CIS courses are listed in the Ascend conference guide.

Q: What is the dress code at Ascend?
The dress code is business casual. Bring a sweater or light jacket as conference rooms are often cool. Jeans are acceptable.

Q: Are meals included in the Ascend registration?
A full breakfast is provided each day and lunch is provided on Monday and Tuesday.

Q: Is there multiple attendee pricing available?
If five or more attendees from your financial organization are registering, contact us for discounted pricing.

Q: What course materials will I receive?
Course outlines and PowerPoint presentations are available to download through a secure website two weeks before, during, and for 60 days after Ascend.

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FAQs: Webinars

Q: What is included with my webinar purchase?
Live Webinar – Includes one phone connection and one Internet connection at one room where an unlimited number of listeners can participate. A PDF guidebook also is included with your purchase.

Digital Delivery – Within one business day of purchase, unless otherwise noted, you will receive a downloadable, prerecorded webinar and PDF guidebook. The webinar can be saved to your computer and watched as many times as you wish.

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